Accessibility

Protocolo Inmobiliario is committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the https://protocoloinmobiliario.com.es/ website.

Compliance status

This website is partially compl iant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed below.

Content not accessible

The content below is not accessible because of the following:

1. non-compliance with RD 1112/2018

   • There are logos and images with incorrect or confusing alternative text and complex images without textual description [requirement number 9.1.1.1.1 Non-textual content, of UNE-EN 301549:2022].

   • There are incorrectly created lists (no list label), tables with incorrectly labeled cells and invisible labels in form elements [requirement number 9.1.3.1 Information and relationships, of UNE-EN 301549:2022].

   • There are tables that are not adapted to small screen sizes and form fields that are not displayed correctly on small screen sizes [requirement number 9.1.4.10 Text Resizing, of UNE-EN 301549:2022].

   • There is text that when changing the spaces and line heights is not displayed correctly [requirement number 9.1.4.12 Text spacing, of UNE-EN 301549:2022].

   • There are elements that are not keyboard accessible, such as links to social networks, the text editor for comments, elements for sorting search results, pagination of search results or calendar arrows [requirement number 9.2.1.1.1 Keyboard, of UNE-EN 301549:2022].

   • There are elements that do not receive the focus and therefore cannot be interacted with by means of the keyboard, for example [requirement number 9.2.4.3 Focus order, of UNE-EN 301549:2022].

   • There are links whose function is not correctly identified (inadequate description, too generic text, inadequate title, etc.).
     [requirement number 9.2.4.4.4 Purpose of links, of UNE-EN 301549:2022].

   • There are headings with repeated and/or not very descriptive text [requirement number 9.2.4.6 Headings and labels, of UNE-EN 301549:2022].

   • There are images, infographics, link or button texts, headline text and content that are not translated into other languages [requirement number 9.3.1.2 Language of the parts, of UNE-EN 301549:2022].

   • In some pages the same icon is being used for different purposes, which generates confusion [requirement number 9.3.2.4 Consistent identification, of UNE-EN 301549:2022].

   • There are error messages that are not very descriptive, or error messages that are not grouped in a single message, as well as a lack of suggestions in the form to fill in the fields correctly [requirement number 9.3.3.1 Identification of errors, of UNE-EN 301549:2022].

   • There are forms with mandatory fields where the user is not informed about it, as well as fields where a textual example of the field format is missing.
     (such as the DNI) [requirement number 9.3.3.2 Labels and instructions, of UNE-EN 301549:2022].

   • There are form fields where the error is reported when an incorrect value is entered but no suggestion for correction is provided.
     [requirement number 9.3.3.3.3 Suggestions for errors, of UNE-EN 301549:2022].

   • There are pages with syntax errors and therefore some support products may not correctly interpret the content (duplicate page IDs, unclosed tags, incorrect tag construction…) [ requirement number 9.4.1.1.1 Processing, of UNE-EN 301549:2022].

   • There are pages where support products will not be able to obtain information, interact and be aware of the status of user interface controls, such as help messages, action result status messages, link attributes, page language image… that will not be readable by screen readers at the time they appear. [requirement number 9.4.1.2 Name, function, value of UNE-EN 301549:2022].

   • There may be occasional editing errors on some web pages.

2. disproportionate burden

   • Not applicable.

3. the content does not fall within the scope of the applicable legislation

   • There could be PDF office files or other formats published prior to September 20, 2018 that do not fully comply with all accessibility requirements. Although efforts have been made to ensure that most of them do comply.

Preparation of this accessibility statement

This statement was prepared on July 29, 2022.

The method used to prepare the statement was a self-assessment carried out by the organization itself.

Last revision of the statement: December 23, 2022.

Remarks and contact information

You can submit:

• a Complaint regarding compliance with the requirements of RD 1112/2018 or
• a Request for Accessible Information related to:
  • contents that are excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
  • content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

The Request for Accessible Information must clearly state the facts, reasons and request to show that the request is reasonable and legitimate.

Through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as the other options included in Law 39/ 2015, of October 1, 2015, of the Common Administrative Procedure of Public Administrations.

Communications, complaints and requests for accessible information will be received and handled by the General Secretariat for Digital Administration.

Application procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision adopted, or the response does not meet the requirements set forth in Article 12.5, the person concerned may file a complaint. A complaint may also be initiated in the event that the twenty working day period has elapsed without a response.

The claim can be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as the other options included in Law 39/ 2015, of October 1, 2015, of the Common Administrative Procedure of Public Administrations.

Complaints will be received and processed by the Subdirectorate General for Services Inspection of the Ministry of Economic Affairs and Digital Transformation.